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Thank you for your interest in our service!
We hope you are happy; however, if you are not completely satisfied with your order for any reason, you may request a refund.
If you would prefer to reschedule an appointment or change the service type, please call us at 206-222-SOAP or email us at support@virasoap.com.
Please see below for more information on our refund policy.
CANCELLATIONS
To receive a full refund, cancellations must be requested within 72 hours of purchase date/time and not within 24 hours of the scheduled service date.
If these requirements are not met, store credit may be issued minus any preparation costs incurred by VIRASOAP or its staff.
REFUND PROCESS
To refund a purchase, please email your order number and request to customer service at support@virasoap.com.
After receiving your request, we will process your refund. Please allow at least 7 days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
QUESTIONS
If you have any questions concerning our refund policy, please contact us at:
https://virasoap.com/contact